If you have any questions about our products, feel free to call our hotlines. This service is available in german language only!

Customer-Hotline...

the best service for you. On our hotline, our trained specialists deal with your queries, suggestions and hints.

Our customer hotline is open:

Commander-Hotline...

We have setup a special hotline for any questions about the Commander. The Commander hotline is open:
During the summer months july - september, the hotline is only open on fridays.

 Or just have a look into our forum on the web!

Modern production methods, good working conditions and highly motivated employees assure the renowned quality of our products. And should you not be satisfied with one of our products – we are here to help you. You can either

• mail the product directly to us. Our reliable and well trained service team will solve your problem fast and without hassles for you:  Viessmann Modellspielwaren GmbH
  Kundendienst
  Am Bahnhof 1
  D-35116 Hatzfeld
  Germany
• take it to your dealer. He assures that we will get your product quickly in order to repair or exchange it.

Speed and good will is part of our understanding of quality when dealing with complaints.