Frequently asked questions

General informations

Why does my product not work in DC mode?

With many Viessmann products (e. g. moving figures or lamps), when operated in DC mode, the brown cable is connected to the + pole. Should your product not work, check the polarity.

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What is the recommended distance between the displays (items 1394, 1395)?

It is recommended that the distance between displays should not exceed 60 cm, with the cable between the display and the control module not exceeding 30 cm. If the distance is greater, a trouble-free operation cannot be guaranteed. However, in some cases, it may be possible to use larger distances of up to 1 m or more under favourable conditions, but this must be tested on a case-by-case basis.

 

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Why does my train derail due to the switchpoint light, item 4555

Item 4555 H0 Switchpoint light comprises two lantern bodies with different lengths. In case of a train derailment, check the lantern body you have used. Should you use the body with ca. 10.5 mm length, exchange it with the shorter one.

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The sound module is not loud enough despite external speakers, how can I get the sound module even louder?

To increase the volume of external speakers on sound modules, please use an external amplifier. The maximum output power of the sound module is approx. 1W.

To connect an external amplifier, please refer to the following illustration:

Please be sure to observe the assignment of the connections on the jack plug!

Soundmodul-Verstaerker

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