Help/Support

Technical hotline...

The best Service for you. Our experienced staff is at your disposal.

Monday: 6:00 pm – 8:00 pm Hotline No.: +49 6452 9340-27
Thursday: 10:00 am – 12:00 noon info@viessmann-modell.com

Viessmann Customer Service...

Monday-Friday: 07:00 am – 12 noon Hotline No.: +49 6452 9340-31
service@viessmann-modell.com

kibri Customer Service...

Monday-Friday: 07:00 am – 15:30 pm Hotline No.: +49 6452 9340-23
service@kibri.com

Vollmer Customer Service...

Monday-Friday: 07:00 am – 15:30 pm Hotline No.: +49 6452 9340-23
service@vollmer-online.de

Best service is our aim!

Best quality due to modern production technology - best quality also in customer service.

Click here for the service form [PDF].

Send it directly to us. Our reliable and experienced customer service will satisfy you quickly and unbureaucratically:

    Viessmann Modelltechnik GmbH
    Customer Service
    Bahnhofstraße 2a
    D-35116 Hatzfeld

Or take the product to your dealer. He will ensure that it reaches us as quickly as possible and is repaired or replaced.

Speed and goodwill in processing complaints are part of our understanding of quality and service.