Terms of delivery and payment for private persons
Shipping process Germany
Your order is shipped as an package directly from the Viessmann warehouse; shipping is done by our logistics partner DHL.
Shipping time
Usually, you will receive your order within 1 to 3 work days for items in stock in the warehouse.In exceptional cases it may happen that an item may be out of stock in the warehouse although the system says it is available. You will be informed about this, and you will have to order the item again, when it is available again.
Shipping costs
The amount of the shipping costs inside Germany depends on the value of the order:
| For orders over 69.00 Euros | free shipping |
| For orders below 69.00 Euros | 6.95 Euros |
Methods of payment
For orders via our online shop we offer you the possibility to pay your goods by direct debit via PayPal.
International shipping procedure
Your order is shipped as an package directly from the Viessmann warehouse; shipping is done by our logistics partner DHL.
For technical reasons it is necessary, that for all shop orders the shipping and billing country is the same.
Please note the minimum order value of 50€ for orders within the EU and 100€ for orders from third countries.
For customs reasons, delivery to the UK is only possible from a minimum order value of 185€!
International methods of payment
For orders from abroad there is only the possibility to pay via Paypal.
Shipping costs
Please see the following table for shipping costs to your country. In any event, you are responsible for duties levied on the shipment in your country.
| Country code | Country | Shipping costs | Customs |
|---|---|---|---|
| AF | Afghanistan | 53,50 | Non-EU |
| AL | Albania | 53,50 | Non-EU |
| DZ | Algeria | 53,50 | Non-EU |
| AD | Andorra | 53,50 | Non-EU |
| AO | Angola | 53,50 | Non-EU |
| AI | Anguilla | 53,50 | Non-EU |
| AQ | Antarctica | 53,50 | Non-EU |
| AG | Antigua and Barbuda | 53,50 | Non-EU |
| AR | Argentina | 53,50 | Non-EU |
| AM | Armenia | 53,50 | Non-EU |
| AW | Aruba | 53,50 | Non-EU |
| AU | Australia | 53,50 | Non-EU |
| AT | Austria | 12,50 | |
| AZ | Azerbaijan | 53,50 | Non-EU |
| BS | Bahamas | 53,50 | Non-EU |
| BH | Bahrain | 53,50 | Non-EU |
| BD | Bangladesh | 53,50 | Non-EU |
| BB | Barbados | 53,50 | Non-EU |
| BY | Belarus | 53,50 | Non-EU |
| BE | Belgium | 13,50 | |
| BZ | Belize | 53,50 | Non-EU |
| BJ | Benin | 53,50 | Non-EU |
| BT | Bhutan | 53,50 | Non-EU |
| BM | Bolivia | 53,50 | Non-EU |
| BO | Bolivia | 53,50 | Non-EU |
| BA | Bosnia and Herzegovina | 63,95 | Non-EU |
| BW | Botswana | 53,50 | Non-EU |
| BV | Bouvet Island | 53,50 | Non-EU |
| BR | Brazil | 53,50 | Non-EU |
| IO | British Indian Ocean Territory | 53,50 | Non-EU |
| BN | Brunei Darusslam | 53,50 | Non-EU |
| BG | Bulgaria | 43,95 | |
| BF | Burkina Faso | 53,50 | Non-EU |
| BI | Burundi | 53,50 | Non-EU |
| KH | Cambodia | 53,50 | Non-EU |
| CM | Cameroon | 53,50 | Non-EU |
| CA | Canada | 53,50 | Non-EU |
| CV | Cape Verde | 53,50 | Non-EU |
| KY | Cayman Islands | 53,50 | Non-EU |
| CF | Central African Republic | 53,50 | Non-EU |
| CL | Chile | 53,50 | Non-EU |
| CN | China | 53,50 | Non-EU |
| CX | Christmas Island Indian Ocean | 53,50 | Non-EU |
| CC | Cocos Keeling Islands | 53,50 | Non-EU |
| CO | Colombia | 53,50 | Non-EU |
| KM | Comoros | 53,50 | Non-EU |
| CK | Cook Islands | 53,50 | Non-EU |
| CR | Costa Rica | 53,50 | Non-EU |
| HR | Croatia | 25,50 | |
| CU | Cuba | 53,50 | Non-EU |
| CY | Cyprus | 30,50 | Non-EU |
| CZ | Czech Republic | 12,50 | |
| DK | Denmark | 12,50 | |
| DJ | Djibouti | 53,50 | Non-EU |
| DO | Dominican Republic | 53,50 | Non-EU |
| DM | Dominicia | 53,50 | Non-EU |
| EC | Ecuador | 53,50 | Non-EU |
| EG | Egypt | 53,50 | Non-EU |
| SV | El Salvador | 53,50 | Non-EU |
| GQ | Equatorial Guinea | 53,50 | Non-EU |
| ER | Eritrea | 53,50 | Non-EU |
| EE | Estonia | 25,50 | |
| ET | Ethiopia | 53,50 | Non-EU |
| FK | Falkland Islands Malvinas | 53,50 | Non-EU |
| FO | Faroe Islands | 53,50 | Non-EU |
| FJ | Fiji | 53,50 | Non-EU |
| FI | Finland | 25,50 | |
| FR | France | 18,50 | |
| GF | French Guiana | 53,50 | Non-EU |
| PF | French Polynesia | 53,50 | Non-EU |
| GE | Georgia | 53,50 | Non-EU |
| GI | Gibraltar | 53,50 | Non-EU |
| GR | Greece | 43,95 | |
| GL | Greenland | 53,50 | Non-EU |
| GD | Grenada | 53,50 | Non-EU |
| GP | Guadeloupe | 53,50 | Non-EU |
| GU | Guam | 53,50 | Non-EU |
| GT | Guatemala | 53,50 | Non-EU |
| GN | Guinea | 53,50 | Non-EU |
| GW | Guinea-Bissau | 53,50 | Non-EU |
| GY | Guyana | 53,50 | Non-EU |
| HT | Haiti | 53,50 | Non-EU |
| HM | Heard Islands and McDonald Islands | 53,50 | Non-EU |
| HN | Honduras | 53,50 | Non-EU |
| HK | Hong Kong | 53,50 | Non-EU |
| HU | Hungary | 18,50 | |
| S | Iceland | 63,95 | Non-EU |
| IN | India | 53,50 | Non-EU |
| IE | Ireland | 19,95 | |
| IL | Israel | 53,50 | Non-EU |
| JM | Jamaica | 53,50 | Non-EU |
| JP | Japan | 53,50 | Non-EU |
| JO | Jordan | 53,50 | Non-EU |
| KZ | Kazakhstan | 53,50 | Non-EU |
| KI | Kiribati | 53,50 | Non-EU |
| KW | Kuwait | 53,50 | Non-EU |
| KG | Kyrgyzstan | 53,50 | Non-EU |
| LA | Lao People's Democratic Republic | 53,50 | Non-EU |
| LV | Latvia | 25,50 | |
| LB | Lebanon | 53,50 | Non-EU |
| LS | Lesotho | 53,50 | Non-EU |
| LR | Liberia | 53,50 | Non-EU |
| LY | Libyan | 53,50 | Non-EU |
| LI | Liechtenstein | 43,95 | Non-EU |
| LT | Lithuania | 25,50 | |
| IT | Italy | 18,50 | |
| LU | Luxembourg | 12,50 | |
| MO | Macao | 53,50 | Non-EU |
| MK | Macedonia | 53,50 | Non-EU |
| MG | Madagasar | 53,50 | Non-EU |
| MW | Malawi | 53,50 | Non-EU |
| MV | Maldives | 53,50 | Non-EU |
| ML | Mali | 53,50 | Non-EU |
| MT | Malta | 30,50 | |
| MH | Marshall Islands | 53,50 | Non-EU |
| MQ | Martinique | 53,50 | Non-EU |
| MR | Mauritania | 53,50 | Non-EU |
| MU | Mauritius | 53,50 | Non-EU |
| YT | Mayotte | 53,50 | Non-EU |
| MX | Mexico | 53,50 | Non-EU |
| MC | Monaco | 53,50 | Non-EU |
| MN | Mongolia | 53,50 | Non-EU |
| MS | Montserrat | 53,50 | Non-EU |
| MA | Morocco | 53,50 | Non-EU |
| MZ | Mozambique | 53,50 | Non-EU |
| MM | Myanmar | 53,50 | Non-EU |
| NR | Nauru | 53,50 | Non-EU |
| NP | Nepal | 53,50 | Non-EU |
| AN | Netherlands Antilles | 53,50 | Non-EU |
| NC | New Caledonia | 53,50 | Non-EU |
| NZ | New Zealand | 53,50 | Non-EU |
| NI | Nicaragua | 53,50 | Non-EU |
| NU | Niue | 53,50 | Non-EU |
| NF | Norfolk Island | 53,50 | Non-EU |
| KP | North Korea | 53,50 | Non-EU |
| MP | Northern Mariana Islands | 53,50 | Non-EU |
| NO | Norway | 37,95 | Non-EU |
| OM | Oman | 53,50 | Non-EU |
| PK | Pakistan | 53,50 | Non-EU |
| PW | Palau | 53,50 | Non-EU |
| PA | Panama | 53,50 | Non-EU |
| PG | Papua New Guinea | 53,50 | Non-EU |
| PY | Paraguay | 53,50 | Non-EU |
| PE | Peru | 53,50 | Non-EU |
| PH | Philippines | 53,50 | Non-EU |
| PN | Pitcairn | 53,50 | Non-EU |
| PL | Poland | 18,50 | |
| PT | Portugal | 22,95 | |
| PR | Puerto Rico | 53,50 | Non-EU |
| QA | Qatar | 53,50 | Non-EU |
| MD | Republic of Moldova | 53,50 | Non-EU |
| RE | Reunion | 53,50 | Non-EU |
| RO | Romania | 43,95 | |
| RU | Russia | 53,50 | Non-EU |
| RW | Rwanda | 53,50 | Non-EU |
| SH | Saint Helena | 53,50 | Non-EU |
| KN | Saint Kitts and Nevis | 53,50 | Non-EU |
| LC | Saint Lucia | 53,50 | Non-EU |
| PM | Saint Pierre and Miquelon | 53,50 | Non-EU |
| VC | Saint Vincent and the Grenadines | 53,50 | Non-EU |
| WS | Samoa | 53,50 | Non-EU |
| SM | San Marino | 53,50 | Non-EU |
| ST | Sao Tome and Principe | 53,50 | Non-EU |
| SA | Saudi Arabia | 53,50 | Non-EU |
| RS | Serbia | 63,95 | Non-EU |
| SC | Seychelles | 53,50 | Non-EU |
| SL | Sierra Leone | 53,50 | Non-EU |
| SK | Slovakia | 18,50 | |
| SI | Slovenia | 18,50 | |
| SB | Solomon Islands | 53,50 | Non-EU |
| ZA | South Africa | 53,50 | Non-EU |
| KR | South Korea | 53,50 | Non-EU |
| ES | Spain | 22,95 | |
| SD | Sudan | 53,50 | Non-EU |
| SJ | Svalbard and Jan Mayen | 53,50 | Non-EU |
| SZ | Swaziland | 53,50 | Non-EU |
| SE | Sweden | 19,50 | |
| CH | Switzerland | 43,95 | Non-EU |
| SY | Syrian Arab Republic | 53,50 | Non-EU |
| TW | Taiwan | 53,50 | Non-EU |
| TJ | Tajikistan | 53,50 | Non-EU |
| THA | Thailand | 53,50 | Non-EU |
| NL | The Netherlands | 12,50 | |
| TK | Tokelau | 53,50 | Non-EU |
| TO | Tonga | 53,50 | Non-EU |
| TT | Trinidad and Tobag | 53,50 | Non-EU |
| TN | Tunisia | 53,50 | Non-EU |
| TR | Turkey | 53,50 | Non-EU |
| TM | Turkmenistan | 53,50 | Non-EU |
| TC | Turks and Caicos Islands | 53,50 | Non-EU |
| TV | Tuvalu | 53,50 | Non-EU |
| UA | Ukraine | 53,50 | Non-EU |
| AE | United Arab Emirates | 53,50 | Non-EU |
| UK | United Kingdom | 37,95 | Non-EU |
| UY | Uruguay | 53,50 | Non-EU |
| US | USA | 53,50 | Non-EU |
| UZ | Uzbekistan | 53,50 | Non-EU |
| VU | Vanuatu | 53,50 | Non-EU |
| VA | Vatican City | 53,50 | Non-EU |
| VE | Venezuela | 53,50 | Non-EU |
| VG | Virgin Islands British (UK) | 53,50 | Non-EU |
| WF | Wallis and Futuna Islands | 53,50 | Non-EU |
| YE | Yemen | 53,50 | Non-EU |
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