Terms of delivery and payment for private persons

Shipping process Germany

Your order is shipped as an package directly from the Viessmann warehouse; shipping is done by our logistics partner DHL.

Shipping time

Usually, you will receive your order within 1 to 3 work days for items in stock in the warehouse.In exceptional cases it may happen that an item may be out of stock in the warehouse although the system says it is available. You will be informed about this, and you will have to order the item again, when it is available again.

Shipping costs

The amount of the shipping costs inside Germany depends on the value of the order:

For orders over 69.00 Euros free shipping
For orders below 69.00 Euros 6.95 Euros

Methods of payment

For orders via our online shop we offer you the possibility to pay your goods by direct debit via PayPal.

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International shipping procedure

Your order is shipped as an package directly from the Viessmann warehouse; shipping is done by our logistics partner DHL.

For technical reasons it is necessary, that for all shop orders the shipping and billing country is the same.

Please note the minimum order value of 50€ for orders within the EU and 100€ for orders from third countries.

For customs reasons, delivery to the UK is only possible from a minimum order value of 185€!

International methods of payment

For orders from abroad there is only the possibility to pay via Paypal.

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Shipping costs

Please see the following table for shipping costs to your country. In any event, you are responsible for duties levied on the shipment in your country.

 Country code Country Shipping costs  Customs 
AF Afghanistan 53,50 Non-EU
AL Albania 53,50 Non-EU
DZ Algeria 53,50 Non-EU
AD Andorra 53,50 Non-EU
AO Angola 53,50 Non-EU
AI Anguilla 53,50 Non-EU
AQ Antarctica 53,50 Non-EU
AG Antigua and Barbuda 53,50 Non-EU
AR Argentina 53,50 Non-EU
AM Armenia 53,50 Non-EU
AW Aruba 53,50 Non-EU
AU Australia 53,50 Non-EU
AT Austria 12,50  
AZ Azerbaijan 53,50 Non-EU
BS Bahamas 53,50 Non-EU
BH Bahrain 53,50 Non-EU
BD Bangladesh 53,50 Non-EU
BB Barbados 53,50 Non-EU
BY Belarus 53,50 Non-EU
BE Belgium 13,50  
BZ Belize 53,50 Non-EU
BJ Benin 53,50 Non-EU
BT Bhutan 53,50 Non-EU
BM Bolivia 53,50 Non-EU
BO Bolivia 53,50 Non-EU
BA Bosnia and Herzegovina 63,95 Non-EU
BW Botswana 53,50 Non-EU
BV Bouvet Island 53,50 Non-EU
BR Brazil 53,50 Non-EU
IO British Indian Ocean Territory 53,50 Non-EU
BN Brunei Darusslam 53,50 Non-EU
BG Bulgaria 43,95  
BF Burkina Faso 53,50 Non-EU
BI Burundi 53,50 Non-EU
KH Cambodia 53,50 Non-EU
CM Cameroon 53,50 Non-EU
CA Canada 53,50 Non-EU
CV Cape Verde 53,50 Non-EU
KY Cayman Islands 53,50 Non-EU
CF Central African Republic 53,50 Non-EU
CL Chile 53,50 Non-EU
CN China 53,50 Non-EU
CX Christmas Island Indian Ocean 53,50 Non-EU
CC Cocos Keeling Islands 53,50 Non-EU
CO Colombia 53,50 Non-EU
KM Comoros 53,50 Non-EU
CK Cook Islands 53,50 Non-EU
CR Costa Rica 53,50 Non-EU
HR Croatia 25,50  
CU Cuba 53,50 Non-EU
CY Cyprus 30,50 Non-EU
CZ Czech Republic 12,50  
DK Denmark 12,50  
DJ Djibouti 53,50 Non-EU
DO Dominican Republic 53,50 Non-EU
DM Dominicia 53,50 Non-EU
EC Ecuador 53,50 Non-EU
EG Egypt 53,50 Non-EU
SV El Salvador 53,50 Non-EU
GQ Equatorial Guinea 53,50 Non-EU
ER Eritrea 53,50 Non-EU
EE Estonia 25,50  
ET Ethiopia 53,50 Non-EU
FK Falkland Islands Malvinas 53,50 Non-EU
FO Faroe Islands 53,50 Non-EU
FJ Fiji 53,50 Non-EU
FI Finland 25,50  
FR France 18,50  
GF French Guiana 53,50 Non-EU
PF French Polynesia 53,50 Non-EU
GE Georgia 53,50 Non-EU
GI Gibraltar 53,50 Non-EU
GR Greece 43,95  
GL Greenland 53,50 Non-EU
GD Grenada 53,50 Non-EU
GP Guadeloupe 53,50 Non-EU
GU Guam 53,50 Non-EU
GT Guatemala 53,50 Non-EU
GN Guinea 53,50 Non-EU
GW Guinea-Bissau 53,50 Non-EU
GY Guyana 53,50 Non-EU
HT Haiti 53,50 Non-EU
HM Heard Islands and McDonald Islands 53,50 Non-EU
HN Honduras 53,50 Non-EU
HK Hong Kong 53,50 Non-EU
HU Hungary 18,50  
S Iceland 63,95 Non-EU
IN India 53,50 Non-EU
IE Ireland 19,95  
IL Israel 53,50 Non-EU
JM Jamaica 53,50 Non-EU
JP Japan 53,50 Non-EU
JO Jordan 53,50 Non-EU
KZ Kazakhstan 53,50 Non-EU
KI Kiribati 53,50 Non-EU
KW Kuwait 53,50 Non-EU
KG Kyrgyzstan 53,50 Non-EU
LA Lao People's Democratic Republic 53,50 Non-EU
LV Latvia 25,50  
LB Lebanon 53,50 Non-EU
LS Lesotho 53,50 Non-EU
LR Liberia 53,50 Non-EU
LY Libyan 53,50 Non-EU
LI Liechtenstein 43,95 Non-EU
LT Lithuania 25,50  
IT Italy 18,50  
LU Luxembourg 12,50  
MO Macao 53,50 Non-EU
MK Macedonia 53,50 Non-EU
MG Madagasar 53,50 Non-EU
MW Malawi 53,50 Non-EU
MV Maldives 53,50 Non-EU
ML Mali 53,50 Non-EU
MT Malta 30,50  
MH Marshall Islands 53,50 Non-EU
MQ Martinique 53,50 Non-EU
MR Mauritania 53,50 Non-EU
MU Mauritius 53,50 Non-EU
YT Mayotte 53,50 Non-EU
MX Mexico 53,50 Non-EU
MC Monaco 53,50 Non-EU
MN Mongolia 53,50 Non-EU
MS Montserrat 53,50 Non-EU
MA Morocco 53,50 Non-EU
MZ Mozambique 53,50 Non-EU
MM Myanmar 53,50 Non-EU
NR Nauru 53,50 Non-EU
NP Nepal 53,50 Non-EU
AN Netherlands Antilles 53,50 Non-EU
NC New Caledonia 53,50 Non-EU
NZ New Zealand 53,50 Non-EU
NI Nicaragua 53,50 Non-EU
NU Niue 53,50 Non-EU
NF Norfolk Island 53,50 Non-EU
KP North Korea 53,50 Non-EU
MP Northern Mariana Islands 53,50 Non-EU
NO Norway 37,95 Non-EU
OM Oman 53,50 Non-EU
PK Pakistan 53,50 Non-EU
PW Palau 53,50 Non-EU
PA Panama 53,50 Non-EU
PG Papua New Guinea 53,50 Non-EU
PY Paraguay 53,50 Non-EU
PE Peru 53,50 Non-EU
PH Philippines

53,50

Non-EU
PN Pitcairn 53,50 Non-EU
PL Poland 18,50  
PT Portugal 22,95  
PR Puerto Rico 53,50 Non-EU
QA Qatar 53,50 Non-EU
MD Republic of Moldova 53,50 Non-EU
RE Reunion 53,50 Non-EU
RO Romania 43,95  
RU Russia 53,50 Non-EU
RW Rwanda 53,50 Non-EU
SH Saint Helena 53,50 Non-EU
KN Saint Kitts and Nevis 53,50 Non-EU
LC Saint Lucia

53,50

Non-EU
PM Saint Pierre and Miquelon 53,50 Non-EU
VC Saint Vincent and the Grenadines 53,50 Non-EU
WS Samoa 53,50 Non-EU
SM San Marino 53,50 Non-EU
ST Sao Tome and Principe 53,50 Non-EU
SA Saudi Arabia 53,50 Non-EU
RS Serbia 63,95 Non-EU
SC Seychelles 53,50 Non-EU
SL Sierra Leone 53,50 Non-EU
SK Slovakia 18,50  
SI Slovenia 18,50  
SB Solomon Islands 53,50 Non-EU
ZA South Africa 53,50 Non-EU
KR South Korea 53,50 Non-EU
ES Spain 22,95  
SD Sudan 53,50 Non-EU
SJ Svalbard and Jan Mayen 53,50 Non-EU
SZ Swaziland 53,50 Non-EU
SE Sweden 19,50  
CH Switzerland 43,95 Non-EU
SY Syrian Arab Republic 53,50 Non-EU
TW Taiwan 53,50 Non-EU
TJ Tajikistan 53,50 Non-EU
THA Thailand 53,50 Non-EU
NL The Netherlands 12,50  
TK Tokelau 53,50 Non-EU
TO Tonga 53,50 Non-EU
TT Trinidad and Tobag 53,50 Non-EU
TN Tunisia 53,50 Non-EU
TR Turkey 53,50 Non-EU
TM Turkmenistan 53,50 Non-EU
TC Turks and Caicos Islands 53,50 Non-EU
TV Tuvalu 53,50 Non-EU
UA Ukraine 53,50 Non-EU
AE United Arab Emirates 53,50 Non-EU
UK United Kingdom 37,95 Non-EU
UY Uruguay 53,50 Non-EU
US USA 53,50 Non-EU
UZ Uzbekistan 53,50 Non-EU
VU Vanuatu 53,50 Non-EU
VA Vatican City 53,50 Non-EU
VE Venezuela 53,50 Non-EU
VG Virgin Islands British (UK) 53,50 Non-EU
WF Wallis and Futuna Islands 53,50 Non-EU
YE Yemen 53,50 Non-EU
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