Terms of delivery and payment for private persons

Shipping process Germany

Your order is shipped as an package directly from the Viessmann warehouse; shipping is done by our logistics partner DPD.

Shipping time

Usually, you will receive your order within 1 to 3 work days for items in stock in the warehouse.In exceptional cases it may happen that an item may be out of stock in the warehouse although the system says it is available. You will be informed about this, and you will have to order the item again, when it is available again.

Shipping costs

The amount of the shipping costs inside Germany depends on the value of the order:

For orders over 50.00 Euros free shipping
For orders below 50.00 Euros 6.95 Euros

Methods of payment

For orders via our online shop we offer you the possibility to pay your goods by direct debit via PayPal.

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International shipping procedure

Your order is shipped as an package directly from the Viessmann warehouse; shipping is done by our logistics partner DPD.

For technical reasons it is necessary, that for all shop orders the shipping and billing country is the same.

Please note the minimum order value of 50€ for orders within the EU and 100€ for orders from third countries.

For customs reasons, delivery to the UK is only possible from a minimum order value of 185€!

International methods of payment

For orders from abroad there is only the possibility to pay via Paypal.

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Shipping costs

Please see the following table for shipping costs to your country. In any event, you are responsible for duties levied on the shipment in your country.

 Country code Country Shipping costs  Customs 
AF Afghanistan 52,95 Non-EU
AL Albania 52,95 Non-EU
DZ Algeria 52,95 Non-EU
AD Andorra 52,95 Non-EU
AO Angola 52,95 Non-EU
AI Anguilla 52,95 Non-EU
AQ Antarctica 52,95 Non-EU
AG Antigua and Barbuda 52,95 Non-EU
AR Argentina 52,95 Non-EU
AM Armenia 52,95 Non-EU
AW Aruba 52,95 Non-EU
AU Australia 52,95 Non-EU
AT Austria 10,95  
AZ Azerbaijan 52,95 Non-EU
BS Bahamas 52,95 Non-EU
BH Bahrain 52,95 Non-EU
BD Bangladesh 52,95 Non-EU
BB Barbados 52,95 Non-EU
BY Belarus 52,95 Non-EU
BE Belgium 10,95  
BZ Belize 52,95 Non-EU
BJ Benin 52,95 Non-EU
BT Bhutan 52,95 Non-EU
BM Bolivia 52,95 Non-EU
BO Bolivia 52,95 Non-EU
BA Bosnia and Herzegovina 63,95 Non-EU
BW Botswana 52,95 Non-EU
BV Bouvet Island 52,95 Non-EU
BR Brazil 52,95 Non-EU
IO British Indian Ocean Territory 52,95 Non-EU
BN Brunei Darusslam 52,95 Non-EU
BG Bulgaria 37,95  
BF Burkina Faso 52,95 Non-EU
BI Burundi 52,95 Non-EU
KH Cambodia 52,95 Non-EU
CM Cameroon 52,95 Non-EU
CA Canada 52,95 Non-EU
CV Cape Verde 52,95 Non-EU
KY Cayman Islands 52,95 Non-EU
CF Central African Republic 52,95 Non-EU
CL Chile 52,95 Non-EU
CN China 52,95 Non-EU
CX Christmas Island Indian Ocean 52,95 Non-EU
CC Cocos Keeling Islands 52,95 Non-EU
CO Colombia 52,95 Non-EU
KM Comoros 52,95 Non-EU
CK Cook Islands 52,95 Non-EU
CR Costa Rica 52,95 Non-EU
HR Croatia 22,95  
CU Cuba 52,95 Non-EU
CY Cyprus 29,95 Non-EU
CZ Czech Republic 10,95  
DK Denmark 10,95  
DJ Djibouti 52,95 Non-EU
DO Dominican Republic 52,95 Non-EU
DM Dominicia 52,95 Non-EU
EC Ecuador 52,95 Non-EU
EG Egypt 52,95 Non-EU
SV El Salvador 52,95 Non-EU
GQ Equatorial Guinea 52,95 Non-EU
ER Eritrea 52,95 Non-EU
EE Estonia 19,95  
ET Ethiopia 52,95 Non-EU
FK Falkland Islands Malvinas 52,95 Non-EU
FO Faroe Islands 52,95 Non-EU
FJ Fiji 52,95 Non-EU
FI Finland 19,95  
FR France 14,95  
GF French Guiana 52,95 Non-EU
PF French Polynesia 52,95 Non-EU
GE Georgia 52,95 Non-EU
GI Gibraltar 52,95 Non-EU
GR Greece 37,95  
GL Greenland 52,95 Non-EU
GD Grenada 52,95 Non-EU
GP Guadeloupe 52,95 Non-EU
GU Guam 52,95 Non-EU
GT Guatemala 52,95 Non-EU
GN Guinea 52,95 Non-EU
GW Guinea-Bissau 52,95 Non-EU
GY Guyana 52,95 Non-EU
HT Haiti 52,95 Non-EU
HM Heard Islands and McDonald Islands 52,95 Non-EU
HN Honduras 52,95 Non-EU
HK Hong Kong 52,95 Non-EU
HU Hungary 14,95  
S Iceland 63,95 Non-EU
IN India 52,95 Non-EU
IE Ireland 18,95  
IL Israel 52,95 Non-EU
JM Jamaica 52,95 Non-EU
JP Japan 52,95 Non-EU
JO Jordan 52,95 Non-EU
KZ Kazakhstan 52,95 Non-EU
KI Kiribati 52,95 Non-EU
KW Kuwait 52,95 Non-EU
KG Kyrgyzstan 52,95 Non-EU
LA Lao People's Democratic Republic 52,95 Non-EU
LV Latvia 22,95  
LB Lebanon 52,95 Non-EU
LS Lesotho 52,95 Non-EU
LR Liberia 52,95 Non-EU
LY Libyan 52,95 Non-EU
LI Liechtenstein 37,95 Non-EU
LT Lithuania 22,95  
IT Italy 14,95  
LU Luxembourg 10,95  
MO Macao 52,95 Non-EU
MK Macedonia 52,95 Non-EU
MG Madagasar 52,95 Non-EU
MW Malawi 52,95 Non-EU
MV Maldives 52,95 Non-EU
ML Mali 52,95 Non-EU
MT Malta 29,95 Non-EU
MH Marshall Islands 52,95 Non-EU
MQ Martinique 52,95 Non-EU
MR Mauritania 52,95 Non-EU
MU Mauritius 52,95 Non-EU
YT Mayotte 52,95 Non-EU
MX Mexico 52,95 Non-EU
MC Monaco 52,95 Non-EU
MN Mongolia 52,95 Non-EU
MS Montserrat 52,95 Non-EU
MA Morocco 52,95 Non-EU
MZ Mozambique 52,95 Non-EU
MM Myanmar 52,95 Non-EU
NR Nauru 52,95 Non-EU
NP Nepal 52,95 Non-EU
AN Netherlands Antilles 52,95 Non-EU
NC New Caledonia 52,95 Non-EU
NZ New Zealand 52,95 Non-EU
NI Nicaragua 52,95 Non-EU
NU Niue 52,95 Non-EU
NF Norfolk Island 52,95 Non-EU
KP North Korea 52,95 Non-EU
MP Northern Mariana Islands 52,95 Non-EU
NO Norway 37,95 Non-EU
OM Oman 52,95 Non-EU
PK Pakistan 52,95 Non-EU
PW Palau 52,95 Non-EU
PA Panama 52,95 Non-EU
PG Papua New Guinea 52,95 Non-EU
PY Paraguay 52,95 Non-EU
PE Peru 52,95 Non-EU
PH Philippines

52,95

Non-EU
PN Pitcairn 52,95 Non-EU
PL Poland 14,95  
PT Portugal 18,95  
PR Puerto Rico 52,95 Non-EU
QA Qatar 52,95 Non-EU
MD Republic of Moldova 52,95 Non-EU
RE Reunion 52,95 Non-EU
RO Romania 37,95  
RU Russia 52,95 Non-EU
RW Rwanda 52,95 Non-EU
SH Saint Helena 52,95 Non-EU
KN Saint Kitts and Nevis 52,95 Non-EU
LC Saint Lucia

52,95

Non-EU
PM Saint Pierre and Miquelon 52,95 Non-EU
VC Saint Vincent and the Grenadines 52,95 Non-EU
WS Samoa 52,95 Non-EU
SM San Marino 52,95 Non-EU
ST Sao Tome and Principe 52,95 Non-EU
SA Saudi Arabia 52,95 Non-EU
RS Serbia 63,95 Non-EU
SC Seychelles 52,95 Non-EU
SL Sierra Leone 52,95 Non-EU
SK Slovakia 14,95  
SI Slovenia 14,95  
SB Solomon Islands 52,95 Non-EU
ZA South Africa 52,95 Non-EU
KR South Korea 52,95 Non-EU
ES Spain 18,95  
SD Sudan 52,95 Non-EU
SJ Svalbard and Jan Mayen 52,95 Non-EU
SZ Swaziland 52,95 Non-EU
SE Sweden 18,95  
CH Switzerland 37,95 Non-EU
SY Syrian Arab Republic 52,95 Non-EU
TW Taiwan 52,95 Non-EU
TJ Tajikistan 52,95 Non-EU
THA Thailand 52,95 Non-EU
NL The Netherlands 10,95  
TK Tokelau 52,95 Non-EU
TO Tonga 52,95 Non-EU
TT Trinidad and Tobag 52,95 Non-EU
TN Tunisia 52,95 Non-EU
TR Turkey 52,95 Non-EU
TM Turkmenistan 52,95 Non-EU
TC Turks and Caicos Islands 52,95 Non-EU
TV Tuvalu 52,95 Non-EU
UA Ukraine 52,95 Non-EU
AE United Arab Emirates 52,95 Non-EU
UK United Kingdom 37,95 Non-EU
UY Uruguay 52,95 Non-EU
US USA 52,95 Non-EU
UZ Uzbekistan 52,95 Non-EU
VU Vanuatu 52,95 Non-EU
VA Vatican City 52,95 Non-EU
VE Venezuela 52,95 Non-EU
VG Virgin Islands British (UK) 52,95 Non-EU
WF Wallis and Futuna Islands 52,95 Non-EU
YE Yemen 52,95 Non-EU
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