New Commander - Have Update questions (English)

  • I am using a USA English MACBook Pro Leopard to run XP home using VMWare Fusion.
    I can connect USB and see COM6 when Commander is connected running update
    but Update 1.0.21 fails to work.


    All my efforts are US English and German message translation is by widget and some acquired skill.
    Any English help , useful programs or down loadable files greatly appreciated.


    :mrgreen:


    Thank you.
    Lee


    From Log file


    Suche Commander...
    Teste ComPort 1...keine Antwort erhalten
    Teste ComPort 2...keine Antwort erhalten
    Teste ComPort 2...keine Antwort erhalten
    Teste ComPort 3...Comport nicht vorhanden
    Teste ComPort 3...Comport nicht vorhanden
    Teste ComPort 4...Comport nicht vorhanden
    Teste ComPort 4...Comport nicht vorhanden
    Teste ComPort 5...Comport nicht vorhanden
    Teste ComPort 5...Comport nicht vorhanden
    Teste ComPort 6...keine Antwort erhalten
    Teste ComPort 6...keine Antwort erhalten <- no response receive

  • Hi Lee,


    there are 2 common reasons for the problem you're describing.


    1. Many people, including myself, discover the problem, that the Commander won't update when connected to a ComPort higher than 3. But in this case, the logfile usually reports, that only the first 3 ports have been tested. So I doubt, that this is your problem. But try it first, because it isn't much work to do so.


    2. The other reason for your problem to occur is if the new USB-driver has been installed without deinstalling the old first. If you did so, run the FTDIUNIN.exe included in the USB-driver-archive from the Viessmann-Homepage, and then install the USB-Driver Version 2 again.


    I hope, one of these 2 hints helps.


    regards, JoKo

  • Tried both suggestions !


    Installed USB-Trieber Version 2 from http://www.viessmann-commander.de/Seiten/Software-Update.htm


    Running update http://www.viessmann-commander…CommanderUpdateV1_021.exe


    "Es wurde kein Viessmann Comander gefunden, Uberprufen Sie die verbindunge zum Comander !"
    In pop up.


    Roughly translates "No Viessmann Comander was found, to Uberprufen you being dung to the
    Comander!"


    Tried UNINSTALL (Com 6) from SYSTEM HARDWARE DEVICE MANAGER


    Unplugged then replugged and no asking for software location but...
    Properties of Com 6 FTDI Dated 3/13/08 Version 2.4.6.0


    This agrees with the setup information file downloaded !


    Has anyone else run XP Home on MACBook Pro with VMware Fusion or other Virtualization software ?


    Lee

  • I tried to run the update on an XP Pro machine and it also is failing.
    I am not sure what testing has been done and if it is working outside a finite system requirements.


    I don't have confidence that this is going to work and I am hired to make it work.
    I have four days invested and need to see results.
    What is a known and tested in the USA system requirement.
    It may be cheaper and faster to buy a know good laptop !!!


    -----------------------------------------------------------
    Commander Update
    Startzeit: 13:44:24
    -----------------------------------------------------------


    Suche Commander...
    Teste ComPort 1...Fehler beim Öffnen des Comports
    Fehlermeldung: The given port name does not start with COM/com or does not resolve to a valid serial port.
    Parameter name: portName
    Teste ComPort 2...keine Antwort erhalten
    Teste ComPort 2...keine Antwort erhalten
    Teste ComPort 3...Comport nicht vorhanden
    Teste ComPort 3...Comport nicht vorhanden
    Teste ComPort 4...Comport nicht vorhanden
    Teste ComPort 4...Comport nicht vorhanden
    Teste ComPort 5...keine Antwort erhalten <<<< --- COM PORT assigned as per DEVICE MANAGER
    Teste ComPort 5...keine Antwort erhalten
    Teste ComPort 6...Comport nicht vorhanden


    Repeats until last possibility

    • Offizieller Beitrag

    Hello Lee,


    now it looks like you did not open the update menu on the Commander before you started the program on the pc. You may try the change the com-port number to 1, 2 or 3 in the device manager and restart the update program on the pc again.


    We tested the update procedure with several pc's, laptops and different windows version (xp home, xp professional, vista, 2000).


    If you do not get forward you can call me on the hotline on Tuesday 18:00 - 20:00 CET or on Friday 17:00 - 20:00 CET.

  • Reassigned Keyspan to 7 and FTDI 232R to Com3
    Rebooted...


    Still nothing...
    I will try to find your phone and call Friday...


    -----------------------------------------------------------
    Commander Update
    Startzeit: 9:35:18
    -----------------------------------------------------------


    Suche Commander...
    Teste ComPort 1...keine Antwort erhalten
    Teste ComPort 2...keine Antwort erhalten
    Teste ComPort 2...keine Antwort erhalten
    Teste ComPort 3...keine Antwort erhalten
    Teste ComPort 3...keine Antwort erhalten
    Teste ComPort 4...Comport nicht vorhanden
    Teste ComPort 4...Comport nicht vorhanden