Right of revocation

Within a period of fourteen days you have the right to withdraw from this contract without giving any reasons.

The revocation period is fourteen days and it starts on the date when you or a third party named by you, not being the carrier, has or have taken possession of the goods.

In order to exercise your right of revocation you have to inform us (Viessmann Modelltechnik GmbH, Bahnhofstr. 2a, 35116 Hatzfeld-Reddighausen, Phone: +49 6452/93400, Fax: +49 6452/934019, e-mail: info@viessmann-modell.com) by means of a clear statement (e. g. a letter sent by mail, a fax or an e-mail) of your decision to withdraw from this contract. For this purpose you can use the enclosed standard revocation form which is, however, not mandatory. 

To meet the revocation deadline it is sufficient to send off the communication about your making use of the right of revocation before expiry of the revocation period.

Consequences of revocation

In case that you withdraw from this contract we have to reimburse you for all payments received from you including shipping charges (except for additional costs arising from your choice of a different shipping option than the most economic standard one offered by us). This has to be done immediately and at the latest fourteen days after receiving your communication of the revocation of this contract. For this reimbursement we will use the same means of payment that you have used for your original transaction unless a different procedure has been agreed upon between us; in any case you will not be charged with any fees for this reimbursement. We can deny the reimbursement until the goods have been returned to us or you have sent us proof of the goods having been returned to us, depending on which is the earlier point in time. 

You have to return or give back the goods to us immediately, however, within fourteen days from the date of communicating your withdrawal from this contract. You observe the deadline by sending off the goods before its expiry after fourteen days. 

The direct costs for the return shipment are to be borne by yourself.

You will only be held accountable for any diminished value of the goods if it results from an improper handling when checking their quality, characteristics and functionality.

End of revocation instructions.

Additional information

In case you are returning goods to us, we kindly ask you to use the original packaging, if still available.


Standard revocation form

Sample of the revocation form according to

Article 246a § 1 para. 2 S. 1 No. 1 and § 2 para. 2 No. 2 EGBGB

If you want to withdraw from the contract, please complete this form and return it to us at the following address:

Viessmann Modelltechnik GmbH, Bahnhofstr. 2a, DE-35116 Hatzfeld-Reddighausen, Phone: +49 6452/93400, Fax +49 6452/934019, e-mail: info@viessmann-modell.com.


I/we (*) herewith withdraw from the contract concluded for




the purchase of the following goods




Ordered on: (*) … /received on (*) …





Customer Name(s)





Customer Address





Customer Signature (when communicating on paper)










(*) delete as applicable